FAQ

About The Promo Room & New Zealand Operations

Is The Promo Room a New Zealand-owned and operated company?

Yes, we are proudly 100% New Zealand owned and operated. Our local team understands the specific branding, compliance, and delivery needs of Kiwi businesses.

Where are your offices and showrooms located in New Zealand?

Our showroom and headquarters are located in New Plymouth, Taranaki. We also have satellite offices in Auckland, Wellington and Christchurch, supported by samples that are couriered out for clients to view. We welcome local visits and can assist with choosing the right promotional products in person or via video chat.

Can you provide references or examples of your work with other NZ companies?

Absolutely. We have a proven track record of supplying bulk promotional gear and corporate gifts to businesses across the country. Check out examples on our gallery page here.

Do you source products locally from New Zealand suppliers?

We prioritise sourcing from local New Zealand-based suppliers wherever possible to ensure superior quality control and faster delivery. We also source from Australia, Europe and Asia where other options are required.

Are your promotional products and corporate gifts covered by any quality guarantees?

Yes, we guarantee high-quality branding and craftsmanship. If a product does not meet the approved proof, we work with you to make it right.

Bulk Purchases & Ordering

What are the minimum order quantities (MOQs) for bulk purchases?

Minimum order quantities vary depending on the specific item and branding method. Contact our sales team for exact MOQs on the products you need.

Can we mix and match different products to meet bulk order requirements?

Generally, bulk pricing applies to specific items. However, we can often create custom packages for your corporate events or onboarding needs.

Do you offer tiered pricing for large volume purchases?

Yes, the more you order, the more cost-effective your unit pricing becomes. Reach out for a tailored quote based on your volume.

Can you handle urgent or short-notice bulk orders?

We understand that deadlines happen. Let us know your required delivery date, and we will do everything possible to meet your timeline. Our production coordinator manages time frames and budgets for clients, especially when there is a tight time frame. We do recommend clients allow for plenty of time to avoid disappointment.

How are your bulk goods shipped across New Zealand?

We use trusted courier and freight partners to ensure secure and timely delivery of bulk orders across all regions of New Zealand and Australia.

Custom Branding & Artwork

What logo and artwork file formats do you accept?

For the highest quality print, we require vector files such as .eps, .ai, or high-resolution .pdf formats.

Will I see a proof before my bulk order goes into production?

Yes! Our design team will send you a digital proof for you to review, provide feedback on, and approve before we begin printing.

What branding methods do you offer?

We offer a wide range of branding techniques, including screen printing, embroidery, pad printing, laser engraving, and digital transfers. The best branding method depends on the product, your design, and the desired finish. Our team will recommend the most suitable option for the items you’re interested in, ensuring the best possible result.

Can we see a physical sample of the product before committing to a bulk run?

Yes, physical pre-production samples can be arranged. Depending on the item, a sample fee may apply.

What happens if my branding requirements change after I approve the proof?

Once you’ve approved your artwork proof, your order is ready to move into production. If you need to make changes after approval, we’re happy to update your artwork, although additional artwork charges may apply. We won’t send your order into production until you’ve confirmed you’re completely happy with the final proof.

Portal Ordering & Account Managemen

Do you provide a custom portal for regular B2B ordering?

Yes, we offer tailored online shop platforms – often used by franchise chains, event organisers or larger corporate clients with several locations – allowing you to log in, manage product choices, and order regularly with ease.

Who has access to the corporate ordering portal?

We can set up secure, role-based logins so your staff or various branches can place orders seamlessly.

Can we restrict which products are available on our corporate portal?

Yes. We help you curate a specific list of approved products, pre-set prices, and brand guidelines so ordering remains consistent.

Can the ordering portal handle different cost centres or department billing?

Yes, our systems can be configured to track orders by specific departments, cost centres, or branch locations for streamlined invoicing.

Is it easy to reorder previously branded items using the portal?

Absolutely. Your approved artwork and product specifications are securely stored in your portal, making reordering as simple as a few clicks.

Logistics, Shipping & Invoicing

How are shipping costs calculated for bulk deliveries?

Shipping is calculated based on the weight, volume, and delivery destination of your bulk order. Quotes are provided prior to dispatch.

What payment methods do you accept?

We accept standard B2B payment methods including payment gateway, direct bank transfers and major credit cards.

Can we set up a trade account with The Promo Room?

For businesses making regular bulk purchases, we can discuss setting up a credit account upon approval.

Do you deliver to multiple addresses across New Zealand?

Yes, we can split bulk orders and distribute them to various office locations or directly to individual staff members or clients.

What is your process if a bulk delivery arrives damaged or incorrect?

In the rare event of an issue, notify our team immediately so we can investigate and arrange for replacements or corrections as swiftly as possible.